All prices in Canadian dollars
Payment
PayPal
We use Paypal as a secure payment system. Please note that there is no need to open an account with PayPal in order to make a payment. Purchases can be charged to any major credit card including Visa and Master Card. Since transactions are processed immediately with PayPal, your order can be shipped faster. Visit PayPal.com for more details.
Credit Card
This fast payment option allows you to receive your order as fast as possible. We simply take your credit card information over the telephone which allows for immediate verification. Please see our section on confidentiality.
Money Order
Money orders can be obtained at your bank or postal office (fees may vary). The money order must be made out to “Coco & Calendula Inc.”. As soon as the money order is received your order will be shipped.
Cheque
This slow payment method is possible but we will wait until the cheque clears (+/- 5 business days) before shipping your order. The cheque must be made out to “Coco & Calendula Inc”.
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Order processing
Once your order is paid for, we’ll leap into action. We need one week* to prepare your order for either shipping or in-store pickup. If we have any problems filling your order, we’ll let you know as soon as possible. If you choose to have your order shipped, it will be sent by Canada Post. Click here for delivery times.
If you choose to pick up your order, we’ll call you as soon as it’s ready.
*unless it is a wholesale order or the products are out of stock.
When placing your order, you can choose "in-store pickup" rather than mail delivery. You’ll receive an email when your order is ready for pick up, after which you will have 30 days to come collect it. After that time, your order will be canceled, and you will receive a refund. A 10% cancellation and restocking fee will apply.
Shipping
To Canada
Expedited Parcel - THIS IS THE DEFAULT SHIPPING SPEED
This shipping speed guarantees that your package is delivered the next day (for local orders), within one to three working days for regional orders, and within two to seven working days for major Canadian cities.
XpressPost
Packages sent by Xpresspost are delivered next-day within Quebec and Ontario. Elsewhere in Canada, packages sent by Xpresspost are delivered within 2 working days.
Canada Post Service | Shipping time | Guaranteed? |
XpressPost, Quebec & Ontario | 1 business day | Yes |
Expedited Parcel, Quebec | 1-3 business days | Yes |
Expedited Parcel, Ontario | 1-3 business days | Yes |
Expedited Parcel, major Canadian cities | 2-7 business days | Yes |
Total delivery time = processing time + Shipping time. The approximated deliery date will be provided upon chosing a delivery option, depending on current order volumes.
To the USA
We do not ship the Unites States of America.
International
We do not ship to Europe, Asia, Oceana or Africa
Free Shipping Policy*
Free shipping to anywhere in B.C. on all purchases of 125$ CAN and more
Free shipping to anywhere in Alberta, Saskatchewan and Manitoba on all purchases of 125$ CAN and more
Free shipping to anywhere in Ontario including Toronto, Ottawa, Mississauga, and Brampton on all purchases of 125$ CAN and more
Free shipping to anywhere in Quebec on all purchases of 125$ CAN and more
Free shipping to anywhere in New Brunswick, Nova Scotia, Newfoundland and Laborador on all purchases of 125$ CAN and more
*Up to 10Kg
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Pre-orders
The processing time on all orders is two business days (including orders for pick-up). Orders received on Saturdays, Sundays, and holidays are not processed until the following business day.
Example: If you place an order online on Saturday morning, it will be ready to ship (or pick up) on Wednesday.
Long-distance customers
If you are coming to the store from far away, please take the time to call in advance to verify that the products are in stock. We can put them aside for you for up to 48h.
Returns and exchanges
At Coco & Calendula your satisfaction is always guaranteed. If ever it becomes necessary to return or exchange a product, we will work with you to ensure that this is simple.
In-store exchange and customer credit (with receipt)
- Within thirty days of purchase, except for refrigerated products (all hydrosols, rosehip oil, wheat germ oil, borage oil, macadamia oil, hemp oil), which must be returned within seven days
- Refunds processed using the same method used to make the purchase:
- Cash refund for cash payment
- Debit card refund for debit card purchase
- Credit issued to same credit card used for credit card purchase
- Refund to gift card for gift card purchase
Customer must complete a form confirming that the exchange has been made or the credit issued. The personal information provided on the form is needed to complete the transaction and is used:
- For verification purposes
- To ensure customer satisfaction
Returns will not be accepted under the following conditions:
- Discontinued, clearance, or special order products
- Products that have been used
- Products with missing items or damaged packaging
- Products not purchased at COCOÉCO.
By mail
You must first call the store to authorize the return or exchange, our toll-free number is 1-855-270-0539. We reserve the right to refuse any return or exchange, please see our list of admissible items below.
Place a copy of your receipt in the return box or envelope. Place a note with your name, address and telephone number as well as the reason for the return so that we can better facilitate your exchange.
Send the parcel with your choice of courrier to the following address:
Coco & Calendula Inc.
Returns department
273 St-Zotique Est
Montréal, Québec
H2S 1L4
All returns are subject to a 10% restocking fee.
All shipping costs are at the customer's expense.
All returns must be completed in the two weeks following reception of the merchandise.
Products accepted for return or exchange
We accept exchanges on packaging and containers as well as non-perishable items.
We cannot accept returns on any product that does not have a tamper-proof seal, or if there is one that it broken. All products that are accepted for exchange must be in resellable condition. Products sold on liquidation or on sale are always final sale.
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Wrong address / undeliverable / refused
Orders that are returned or undeliverable will be treated as soon as possible. If the customer is responsible for supplying an incorrect address s/he will be responsible for any additional shipping fees. If the package is refused, the order will be subject to the 10% restocking fee.
Damaged Items
In the event that a package arrives with damaged packaging or contents, please do the following immediately:
- Take photos of the original packaging, being careful to document the damaged parts
- Take photos of the damaged items
- Contact us within 48 hours of receipt of the damaged parcel.
These steps are necessary to ensure that your items are prompty replaced and that the responsible parties are held accountable.
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Published Prices
Coco & Calendula Inc. reserves the right to adjust our prices at any moment. In the case that the website displays an inaccurate price, we reserve the right to cancel your order.
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Minimum Order
To place an online order, the total value before taxes must be higher than $10 CDN.
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Course Cancellation and Refund Policy
Students who wish to enroll in groups will be charged on one bill.
In the case of unexpected events (snowstorm, illness etc.) or low enrollment, Coco & Calendula Inc. reserves the right to cancel or reschedule any class. Be advised that any student who is already enrolled in a canceled class will be entirely refunded or rescheduled at no additional cost.
For students who are already enrolled and wish to cancel their enrolment:
2 weeks notice - The student may chose to reschedule for another course or be reimbursed 100%
Between 7 and 14 days notice - The student may chose to reschedule 90% of the fee towards another course or be reimbursed 90% of their payment.
Less than 6 days notice - No reimbursement or rescheduling will be permitted.
No student is considered to be enrolled in a class without full payment. Before the payment is complete, no reservations will be held under any circumstances.
Beaubien or Jean-Talon
